GenerationYou™

New: Available Beginning October 1, 2025!

GenerationYou™ (GenYou) is concierge service offered by UMR that is tailored to you and your family’s unique medical care needs. When you call UMR, you will speak with a member of the GenYou team to help you with understanding your benefits, comparing providers, accessing cost estimates, scheduling appointments, and referring you to more in-depth support if you need it.

YOUR GENYOU GUIDE

When you call, the first person you will speak with is a GenYou Guide. They can help with:

Understanding your benefits
Finding the best quality care
Comparing providers
Scheduling appointments for you
Gathering cost estimates
Locating resources

CARE GUIDES AND CARE SUPPORT

Depending on your situation, you may be referred to a CARE Guide registered nurse or social worker who can help with:

Answers to your medical questions
Assistance in navigating available programs
Locating a specialist
Help with appeals
Accessing behavioral health and substance use resources
Finding community resources such as counseling, food banks, and housing shelters
Outreach if you are at risk of serious health conditions like diabetes, cancer, heart conditions, etc.

If you need long-term treatment coordination, your GenYou Guide may refer you to CARE Support, who are nurse managers that offer enhanced case management.

STORY OF YOU

When you log in to UMR.com, you will be prompted to complete the GenYou Story of You.

The 5-minute questionnaire includes general questions about your health.
Providing this information will help the GenYou team to better support you in the future.
After completing Story of You, you’ll get personalized recommendations for UMR resources.
Once completed, you can view your recommendations by clicking Point of You in the GenYou menu.